Voice Sentiment Analysis System
Wav2Vec 2.0 + BERT Pipeline
Automatically analyze customer call sentiment and classify satisfaction.
Single File
Multiple Files
Single File
Multiple Files
Analyze one voice call
Upload your audio file
Drop Audio Here
- or -
Click to Upload
Analyze
📊 Status
📝 Transcription
🎭 Sentiment
🎯 Confidence Score
😊 Customer Satisfaction
Information
Information
How it works?
3-step pipeline:
Audio → Text
: Transcription with Wav2Vec 2.0
Text → Sentiment
: Analysis with multilingual BERT
Classification
: Customer satisfaction (Satisfied/Dissatisfied/Neutral)
Supported formats
WAV (recommended)
MP3
M4A
Classifications
😊 Satisfied
: Positive sentiment with high confidence
😠 Dissatisfied
: Negative sentiment with high confidence
😐 Neutral
: Neutral sentiment or low confidence
Tips
Clear audio quality recommended
Optimal duration: 10 seconds to 2 minutes
Avoid excessive background noise